The Andes LTC Platform helps government authorities who deal with public works permits, ensure work is carried out as efficiently as possible. The platform supports all permit applications, both from companies and from the general public. For example, events in public areas or disruptions in public traffic areas.
Below, Andes outlines how an adapted solution is helping the German town of Bergisch Gladbach, based on an interview with Sebastian Höller, the town official responsible for public works.
Why was Bergisch Gladbach looking for a solution to digitalise public works? Why was it so important to change the existing work process?
The number of requests has significantly increased during the past few years. The timely processing of a request could no longer be guaranteed, despite the extra staff. There was also little or no time for employees in the field to carry out obligatory checks. This is the reason why a digital solution was needed to speed up the process and make it more effective. Where possible, we needed to start with the requesting party. The online-integration of stakeholders, enables the police and road authorities, for example, to also be included, and so work more effectively. The fact that notifications and invoices for fees can now be generated automatically also simplifies and speeds up the process. It was important for the town of Bergisch Gladbach to not only create advantages for the internal process, but also to reduce the amount of work and time necessary for anyone applying for a permit.
Can you say something about the acquisition process? Who was involved (internal/ external/departments)?
The evaluation of digital solutions for managing works sites, events and special applications was done primarily by the department of construction site management, together with the employees from the road authorities. They assessed the products of the various suppliers, including looking at how they were used by other municipalities. There were also colleagues from the department of traffic zones involved, in order to check how we could integrate the existing way we manage works. The town’s IT department also had technical and financial requirements. Once we’d received permission from the town commissioners, the contractual aspects were also handled by the IT department.
How did Bergisch Gladbach work before the introduction of LTC?
Works, events and special applications were managed ‘manually’. The relevant data for all the necessary steps were entered manually in an Excel file with. The notifications were made based on a Word-document. This also needed to be done manually. For the fees, the identical data once again needed to be manually entered into a budgeting programme. In the digital era, this was really inefficient. Moreover, the data wasn’t available onsite for checks while the work was being carried out.
What are the improvements you expect for Bergisch Gladbach from using LTC Public Works & Permits?
The town of Bergisch Gladbach expects that the entire process will be quicker and more effective for everyone involved. Unnecessarily entering data multiple times will no longer be an issue. Once they have logged in, companies can use the basic data directly. The authorities involved can give any feedback easily and quickly. All in all, we expect to realise a more effective process, with the associated time savings, thanks to the new level of technical support. The time saved can be used for improving planning in advance, or for regular checks. We also expect to be able to give better information to stakeholders, when describing the work to be carried out and the traffic disruptions, which will help with PR, for example.